caturTerms of Use

We at catur set out the terms under which our platform operates. When you open an account with us, you agree to these conditions. Our service is available only in jurisdictions where applicable law permits online wagering and entertainment gaming. We maintain policies around deposits, withdrawals, account management, and dispute resolution to protect both our users and the integrity of our platform.

This page outlines what we require from account holders, what protections we provide, and how we handle disputes. We undertake to process transactions fairly, maintain transparent communication, and resolve issues through established channels. Our policies apply equally to all users across supported regions, whether you access catur through our website or mobile application.

Your Account with catur

We require all account holders to be at least 18 years of age and to provide accurate identity information during signup. When you join catur, you agree to supply valid contact details, a government-issued ID, and proof of address. We use this information to verify your identity and comply with anti-money-laundering requirements. Submission of false or misleading information may result in account suspension and forfeiture of funds.

Your account balance is held in a single currency wallet. Deposits made via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet all flow into the same account. You may move funds between our sportsbook (Liga 1, Piala AFF, Champions League markets), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets without needing separate sub-accounts. All transactions are logged and timestamped in your account history.

Deposits and Withdrawals

We process deposits immediately upon receipt of payment confirmation from your bank or e-wallet provider. Withdrawal requests are reviewed for compliance with our verification requirements before processing. If your account has not completed full KYC (Know Your Customer) verification, we may limit withdrawal amounts until documentation is submitted and approved. Standard processing windows vary by payment method; we do not guarantee specific timeframes but aim to resolve requests within business hours.

You may withdraw funds to the same payment method used for your initial deposit. If that method is no longer available, we offer alternative withdrawal routes through supported banks and e-wallets. We do not charge withdrawal fees; however, your bank or e-wallet provider may apply their own charges. Withdrawals of more than a certain threshold may require additional verification steps to comply with local financial regulations.

Note: Disputed transactions should be reported within 30 days of occurrence. We investigate claims of unauthorized access or transaction errors through our customer support team.

Bonus and Promotion Terms

Any promotional offers, welcome bonuses, or seasonal promotions are provided at our discretion and are subject to specific conditions. Bonuses may carry playthrough requirements, minimum odds restrictions, or sport/market exclusions. We reserve the right to modify, suspend, or withdraw any promotion without notice. Bonus funds forfeited if not used within the specified timeframe. Abuse of bonus terms—such as rapid deposit and withdrawal cycles without genuine wagering—may result in bonus cancellation and account review.

Dispute Resolution and Contact

If you believe catur has failed to honour these terms or has processed a transaction incorrectly, you may file a dispute through our support portal or by contacting our customer service team. We aim to respond to all inquiries within two business days. Documentation of the disputed transaction (screenshots, account history, payment confirmation) helps us investigate quickly. Most disputes are resolved through direct communication; we do not charge a fee to file or investigate a claim.

We operate under jurisdiction-restricted access. Our services are available only where local law permits. If you reside in or access catur from a jurisdiction where online gaming is prohibited, you are responsible for verifying compliance with your local laws. We reserve the right to restrict, suspend, or close accounts that we believe violate applicable regulations or our terms.

By continuing to use catur, you acknowledge that you have read and accept these terms. We reserve the right to update these terms at any time. Changes are effective immediately upon publication to this page. Continued use of our platform following a change constitutes acceptance of the revised terms. If you disagree with any change, you may close your account and request withdrawal of your remaining balance.

What We Commit To

Transparent transaction logging and account history accessible to all users.
Fair treatment of all account holders across supported regions (Jakarta, Surabaya, Bandung, Medan and beyond).
Timely processing of deposits and withdrawal requests, subject to verification requirements.
Professional dispute resolution and customer support communication.
Protection of user data and compliance with financial anti-money-laundering standards.

Last updated: This policy governs all accounts opened or maintained on catur. For specific questions about your account or these terms, contact our support team through the channels listed on our platform.