catur Platform Privacy Notice
This page describes what we collect when you use catur and how we keep that data protected. When you create an account, deposit funds, or engage with our sportsbook and live-dealer offerings, we gather information necessary to verify your identity, process transactions, and comply with applicable law.
We at catur recognise that your privacy is fundamental to trust. Our policy sets out what personal data we collect, who may access it, how long we retain it, and what rights you hold over your information. Our service is available only in jurisdictions where applicable law permits online wagering and entertainment.
Throughout this notice, we refer to "you", "your" and "our users" to mean any person who registers, verifies, or transacts on the catur platform. We undertake to process your data fairly, transparently, and in line with data protection principles.
What Data We Collect on catur
We collect several categories of data to operate our platform. When you open an account with us, we require your full name, date of birth, contact email, and phone number. During identity verification, we ask for a government-issued ID (passport, national ID card, or driving licence) and proof of address (recent utility bill or bank statement). We store these documents securely to fulfil anti-money-laundering and know-your-customer obligations.
Financial data is collected when you deposit funds. We record payment method details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, Mandini, local payment, or online payment account information), transaction amounts, timestamps, and account balances. We do not store full credit-card numbers; instead, our payment processors handle card data under PCI-DSS standards, and we receive only transaction confirmations.
Behavioural data includes your login times, the markets you view (Liga 1, Piala AFF, Champions League, or our live-dealer tables), games you access (blackjack, roulette, Dragon Tiger, slots), and session duration. We use cookies and similar tracking tools to record your preferences and improve platform performance. IP address, device type, and browser information are logged for security and fraud detection.
Third-Party Data Processors
We work with external providers to deliver catur services. Payment processors (linked to e-wallet, mobile banking, local payment, and banking partners) receive your transaction data. Our identity-verification partner accesses your government ID and proof of address to validate your account. Analytics providers receive anonymised usage data to help us understand traffic and performance.
Our servers and data storage may be located outside your jurisdiction. We ensure that any server or processor outside Indonesia operates under contractual data-protection commitments equivalent to or stricter than local law. If you object to data transfer beyond your territory, contact our support team.
Your Rights on catur
You have the right to request access to your personal data, correct inaccurate information, or request deletion where retention is no longer justified. You may withdraw consent to marketing communications at any time. To exercise these rights, send a signed request to our support email with your account number and the specific data concern. We aim to respond within 30 calendar days.
Cookies and Tracking
Our website and app use cookies to store your session token, language preference, and login state. Session cookies expire when you log out. Persistent cookies remain on your device to remember your preferences across visits. We use analytics cookies to track page views, button clicks, and feature usage—this data helps us optimise catur's navigation and payment flows.
You may disable cookies in your browser settings, but this may limit your ability to use catur fully. We do not sell your data to third parties for marketing. We may share aggregated, anonymised insights with our marketing team to understand regional demand (for example, interest in Liga 1 or Piala Indonesia markets during peak seasons).
Our Data Protection Commitments
We encrypt all data in transit using TLS 1.2 or higher. Passwords are hashed and salted; we do not store them in plain text. Our database servers sit behind firewalls, and access is restricted to authorised staff. We conduct regular security audits and penetration tests to identify vulnerabilities.
We retain your personal data for as long as your account is active. After account closure, we delete most data within 90 days, except where regulation requires longer retention (typically 5–7 years for financial records). Your ID and address proof may be retained to prevent re-registration under false identity or to resolve disputes.
If we experience a data breach affecting your information, we will notify you within 72 hours by email and provide clear steps to secure your account. We will also notify relevant authorities where law requires it.
Marketing and Communication Preferences
We may send you promotional emails about new markets (such as upcoming Piala Asia or World Cup tournaments), app updates, or special offers. Each email includes an unsubscribe link. You may also manage your preferences in your catur account settings under "Notifications".
We will never share your email or phone number with third-party marketers without explicit consent. SMS notifications (for deposit confirmation or withdrawal delays) are operational messages and cannot be opted out of while your account is active.
Contact and Disputes
If you have concerns about how we handle your data, or if you wish to exercise your privacy rights, contact our support team. We will investigate your request and respond with our findings and any remedial action within 30 days.
We at catur remain committed to protecting your privacy while operating a transparent and compliant platform. This notice may be updated from time to time to reflect regulatory changes or operational improvements. We will notify you of material changes by email.